Are you finding yourself in a situation where you need to cancel an Uber ride? Whether it’s due to a change of plans or an unexpected event, knowing how to do so quickly and efficiently can save you time and potential fees. Uber’s cancellation policy is designed to provide flexibility while ensuring fairness for both riders and drivers. By understanding the steps involved and the associated terms, you can cancel your Uber ride seamlessly and avoid any unnecessary complications.
If your Uber ride has already been dispatched, you will be charged a cancellation fee. The amount of the fee will vary depending on the city in which you are riding. For example, in New York City, the cancellation fee is $5. In San Francisco, the cancellation fee is $10. If you cancel your ride before it has been dispatched, you will not be charged a cancellation fee. However, you will not be refunded the booking fee that you paid when you requested the ride. Therefore, it is important to be certain that you need to cancel your ride before you do so. Otherwise, you may end up paying a cancellation fee and losing the booking fee.
Requesting a Cancellation Within the App
If you need to cancel an Uber ride request, you can easily do so through the Uber app. Here’s a comprehensive guide on how to do it:
Step 1: Open the Uber App
To initiate the cancellation process, launch the Uber app on your smartphone. Ensure that you are logged into your account and that the app is up to date with the latest version.
Step 2: Select the Current Ride
Once you have opened the Uber app, tap on the ongoing ride’s details at the bottom of the screen. This will open a new window with information about your current trip.
Step 3: Find the Cancellation Option
Within the ride details window, locate the “Cancel” button. It is typically displayed at the bottom of the screen and may have a different color to make it stand out. Tap on the “Cancel” button to proceed.
Step 4: Confirm Cancellation
After selecting the “Cancel” option, a confirmation window will appear. Uber will provide you with a list of reasons for canceling the ride. Choose the most appropriate reason, such as “Found another ride” or “Changed my mind,” and click on the “Confirm Cancellation” button. Please note that Uber may charge a cancellation fee if the trip has already commenced or is close to the pickup location.
| Reason | Cancellation Fee |
|---|---|
| Before driver is assigned | No Fee |
| After driver is assigned, but before pickup | 5$ |
| After pickup | 10$ or ride fare, whichever is less |
Canceling Through the Uber Website
If you prefer to cancel your Uber ride through the website, follow these steps:
- Go to the Uber website and log in to your account.
- Click on “Your Trips” in the menu bar.
- Find the trip you want to cancel and click on “Cancel Trip.”
- Select a reason for canceling and click on “Confirm Cancellation.”
Your Uber ride will be canceled immediately, and you will receive a confirmation email.
What if I’ve already started my ride?
- Pull over to a safe location.
- Open the Uber app and tap “Help.”
- Scroll down and tap “Cancel Trip.”
- Select a reason for canceling and tap “Confirm Cancellation.”
- Dial Uber’s customer service number: This number varies depending on your location. You can find it on Uber’s website or app.
- Explain your situation: Clearly state to the customer service representative that you need to cancel your ride and provide the reason for cancellation.
- Confirm cancellation details: The representative will ask for confirmation of your cancellation request. They will also inform you if you are eligible for a refund or will be charged a cancellation fee.
Cancellation Policy Cancellation Fee Within 5 minutes of booking None After 5 minutes of booking Up to $10 - Receive cancellation confirmation: The representative will provide you with confirmation of your cancellation. This may be sent via email or text message.
- Be polite and respectful to the customer service representative.
- Provide a clear and concise explanation for your cancellation.
- Be aware of Uber’s cancellation policy to avoid unnecessary fees.
- Keep a record of the cancellation confirmation for future reference.
- Tap the menu icon in the top-left corner of the app.
- Scroll down and tap “Help.”
- Select “Cancel a Trip.”
- Follow the instructions on the screen to provide the reason for cancellation and confirm the cancellation.
Understanding Cancellation Fees
Cancellation fees are charges levied by Uber when a rider cancels a confirmed ride. The fee varies depending on the stage of the cancellation and the specific fare type of the ride. Here’s a breakdown of the different cancellation scenarios and the corresponding fees:
Cancellation Stage Cancellation Fee Before a driver has been assigned No cancellation fee After a driver has been assigned but before the driver arrives at the pickup point Up to $5 cancellation fee (fee varies by location) After the driver arrives at the pickup point but the rider has not yet gotten into the car Full fare (unless the driver cancels first) It’s important to note that cancellation fees are imposed to compensate drivers for the time and resources spent attending to canceled rides. By understanding these fees and canceling rides only when necessary, riders can avoid unnecessary charges and maintain a positive relationship with Uber’s driver community.
Canceling a Scheduled Reservation
To cancel a scheduled reservation, follow these steps:
1. Open the Uber app and tap on the “Scheduled” tab.
2. Locate the reservation you want to cancel and tap on it.
3. Tap on the “Cancel” button.
4. Select a reason for canceling and tap on the “Confirm” button.
If you cancel a scheduled reservation within 24 hours of the scheduled pickup time, you may be charged a cancellation fee. The cancellation fee will vary depending on the city in which you are riding and the type of vehicle you have scheduled.
The following table outlines the cancellation fees for scheduled reservations in major cities:
City Cancellation Fee New York City $5 San Francisco $5 Los Angeles $5 Chicago $5 Toronto $5 London £5 Paris €5 Tokyo ¥500 Please note that cancellation fees may vary depending on the specific circumstances of your cancellation. For example, you may be charged a higher cancellation fee if you cancel a reservation for a luxury vehicle.
Canceling a Ride Already in Progress
If you need to cancel a ride that is already in progress, you can do so by following these steps:
1. Open the Uber app
Tap on the three lines in the top left corner of the screen to open the menu.
2. Select “Your Trips”
This will show a list of all of your recent trips.
3. Find the trip you want to cancel
Tap on the trip you want to cancel.
4. Tap “Cancel Trip”
This will open a confirmation dialog box.
5. Confirm the cancellation
Tap “Cancel Trip” again to confirm the cancellation.
6. You will be charged a cancellation fee
The cancellation fee will vary depending on how far into the trip you are.
7. Reasons for Canceling a Ride Already in Progress
- Cancellation fee: A cancellation fee may apply if you cancel your ride after it has been accepted by a driver. The fee can vary depending on the time and location of the cancellation.
- Time of cancellation: If you cancel your ride within a certain time frame (usually 2 minutes), you may not incur a cancellation fee.
- Reason for cancellation: Certain circumstances, such as safety concerns or emergencies, may exempt you from the cancellation fee.
- Surge pricing: If you cancel a ride during a surge pricing period, the cancellation fee may be higher.
- Payment method: The refund amount may vary depending on your payment method.
- Uber Eats orders: The cancellation policy for Uber Eats orders may differ from that of regular Uber rides.
- Uber Pass subscribers: Uber Pass subscribers may be eligible for free cancellations within a certain time frame.
- Detailed Cancellation Fee Breakdown:
- Call Uber Support: You can call Uber Support at 1-800-593-7069.
- Email Uber Support: You can email Uber Support at support@uber.com.
- Live Chat with Uber Support: You can live chat with Uber Support through the Uber app.
- Your name
- Your phone number
- Your email address
- The date and time of your ride
- The reason for canceling your ride
- Open the Uber app on your phone.
- Tap on the “Your Trips” tab.
- Find the trip that you want to cancel.
- Tap on the “Cancel Trip” button.
- Select the reason for canceling the trip.
- Tap on the “Confirm Cancellation” button.
Reason Explanation Urgent matter Something urgent has come up and I cannot continue with the ride. Illness I am feeling unwell and am unable to continue with the ride. Vehicle issue There is an issue with the vehicle that prevents me from continuing with the ride. Safety concerns I feel unsafe and need to cancel the ride. Incorrect pickup or drop-off location The pickup or drop-off location is incorrect and I need to cancel the ride. Other There is another reason not listed here that I need to cancel the ride. Refund Policy for Cancellations
If you need to cancel your Uber ride, your eligibility for a refund will depend on the following factors:
Time of Cancellation Cancellation Fee Within 2 minutes of accepting a ride No charge More than 2 minutes after accepting a ride, but before the driver arrives $5 After the driver arrives $10 During a surge pricing period 125% of the fare estimate Avoiding Cancellation Fees
To avoid cancellation fees, it’s important to cancel your ride within the specified window of time. The cancellation window varies depending on the Uber platform you’re using and the local regulations. Here are some general guidelines to follow:
Check the cancellation policy
Before requesting a ride, check the cancellation policy specific to your Uber app. This information is usually displayed on the ride confirmation screen or in the app’s settings.
Cancel as early as possible
The sooner you cancel your ride, the less likely you are to incur a cancellation fee. If you need to cancel, try to do so within the first few minutes after requesting the ride.
Contact Uber Support
In some cases, you may be able to waive the cancellation fee by contacting Uber Support. Explain your situation clearly and provide any necessary documentation, such as a screenshot of an unforeseen circumstance.
Exceptions to the cancellation policy
There are certain situations where Uber may waive the cancellation fee, even if you cancel after the grace period. These exceptions include:
Situation Exception Driver not arriving If the driver does not arrive within the expected time frame, you can cancel without a fee. Wrong pickup location If the driver picks you up from an incorrect location, you can cancel without a fee. Emergency or safety concerns If you or someone else is in immediate danger, you can cancel without a fee. Contacting Uber Support for Assistance
If you are having trouble canceling your Uber ride through the app, you can contact Uber Support for assistance. There are a few ways to do this:
Contacting Uber Support for Assistance
When you contact Uber Support, you will need to provide the following information:
Once you have contacted Uber Support, an agent will help you cancel your ride and provide you with a refund.
Refund for Canceled Rides
If you cancel your ride within five minutes of requesting it, you will not be charged a cancellation fee. However, if you cancel your ride after five minutes, you will be charged a cancellation fee. The cancellation fee will vary depending on the city in which you are riding.
The cancellation fee will be deducted from your Uber account. If you do not have enough money in your Uber account to cover the cancellation fee, you will be charged the cancellation fee plus a $10 surcharge.
Cancellation Fee $5 $10 $15 How to Cancel an Uber
Canceling an Uber ride is a simple process that can be done through the Uber app. Here are the steps on how to cancel an Uber:
Once you have canceled the trip, you will receive a confirmation email from Uber. You will also be refunded for the cost of the trip.
People Also Ask About How to Cancel an Uber
How much does it cost to cancel an Uber?
There is no charge to cancel an Uber ride.
What happens if I cancel an Uber after the driver has arrived?
If you cancel an Uber ride after the driver has arrived, you may be charged a cancellation fee. The amount of the cancellation fee will vary depending on the city in which you are riding.
Can I cancel an Uber ride if I am not the one who ordered it?
No, you can only cancel an Uber ride if you are the one who ordered it.
You will be charged a cancellation fee if you cancel your trip after it has started. The cancellation fee will be displayed in the Uber app before you confirm your cancellation.
| Cancellation fee | When charged |
|---|---|
| $5 | Canceling a trip that has been requested but not yet accepted by a driver |
| $10 | Canceling a trip that has been accepted by a driver but has not yet started |
| $20 | Canceling a trip that has already started |
Canceling by Phone
Calling Uber’s customer service line is another option to cancel your ride. Here’s a step-by-step guide:
Tips for Canceling by Phone:
Using the “Help” Section
If you cannot find the “Cancel Trip” button in the app, you can use the “Help” section to cancel your ride.
