Have you ever made an impulse purchase from Shein, only to regret it later? Maybe you ordered the wrong size, or the item didn’t look as good in person as it did online. Whatever the reason, you’re probably wondering how to cancel your Shein order. The good news is that it’s relatively easy to do, as long as you act quickly. In this article, we’ll walk you through the step-by-step process of canceling a Shein order, including what to do if you’ve already received the item.
If you’ve changed your mind about an order you’ve placed on Shein, the first thing you need to do is contact their customer service team. You can do this by email, live chat, or phone. When you contact customer service, be sure to have your order number and the reason for your cancellation ready. However, if you’ve already received your order, you can still cancel it, but you’ll need to return the item(s) to Shein. To do this, you’ll need to contact customer service and request a return label. Once you have the return label, you can pack up the item(s) and ship them back to Shein. You’ll need to pay for the return shipping, but Shein will refund you the cost of the item(s) once they’ve been received and processed.
Understanding Shein’s Cancellation Policy
Shein’s cancellation policy is designed to provide customers with a flexible and convenient way to manage their orders. The following key points summarize the policy:
1. Timeline for Cancellation:
Customers have a specific timeframe to cancel their orders after placing them. This timeframe varies depending on the order status:
| Order Status | Cancellation Period |
|---|---|
| Unpaid | Up to 30 minutes after placing the order |
| Partially Paid | Up to 1 hour after placing the order |
| Fully Paid but Not Shipped | Up to 24 hours after placing the order |
| Shipped | Cannot be canceled |
2. Methods of Cancellation:
Customers can cancel their orders using the following methods:
- Through the Shein website or mobile app by accessing the “My Orders” section
- By contacting Shein customer service via email, live chat, or phone
Steps to Cancel an Order Before Shipment
Canceling a Shein order before it ships is a simple process. Follow these steps to ensure a smooth cancellation:
2. Canceling Your Order on the Shein App or Website
For the Shein App:
- Open the Shein app and sign in to your account.
- Tap on the “Orders” tab at the bottom of the screen.
- Locate the order you wish to cancel and tap on it.
- Scroll down to the bottom of the order details page and tap on the “Cancel Order” button.
- Confirm your cancellation by tapping on the “Yes, Cancel” button.
For the Shein Website:
- Go to the Shein website and sign in to your account.
- Hover over your username at the top right corner of the page and select “My Orders” from the dropdown menu.
- Locate the order you wish to cancel and click on “Order Details”.
- Scroll down to the bottom of the order details page and click on the “Cancel Order” button.
- Confirm your cancellation by clicking on the “Yes, Cancel” button.
Once you have successfully canceled your order, you will receive an email confirmation from Shein.
Instructions for Canceling a Shipped Order
Unfortunately, it is not possible to cancel a Shein order once it has been shipped. If you need to return the item, you can do so within 45 days of receiving it.
Return Process for Shipped Orders:
| Step | Action |
|---|---|
| 1 | Contact Shein customer service and request a return label. |
| 2 | Print the label and attach it to the package. |
| 3 | Drop off the package at a designated return location, such as a UPS store or a drop box.
Detailed Instructions for Step 3:
|
| 4 | Once Shein receives the returned item, they will process the refund within 7-14 business days. |
Is It Possible To Cancel My Shein Order?
Yes, it is possible to cancel an order placed on the Shein website but the option is only available for a limited time after placing the order. To cancel an order, you must contact customer service within 30 minutes of placing the order.
How To Cancel A Shein Order:
- Log in to your Shein account.
- Click on “My Orders” from the menu on the left-hand side of the screen.
- Locate the order you wish to cancel from the list of pending orders, those marked as “Processing” have not yet been shipped and can be canceled.
- Click on the “Cancel Order” button and confirm the cancellation.
- Once the order has been canceled, you will receive a confirmation email from Shein.
Alternative Options: Modifying or Returning an Order:
Modifying An Order
Once the order has been placed, you can no longer modify the items or the shipping address through your Shein account. If you need to modify your order, you must contact customer service as soon as possible.
Returning An Order
Shein offers free returns within 45 days of receiving your order. To return an item, follow the instructions below:
| Step | Action |
|---|---|
| 1 | Log in to your Shein account and go to “My Orders”. |
| 2 | Find the order containing the items you want to return. |
| 3 | Select the “Return Item” option and follow the instructions provided. |
| 4 | You will receive a pre-paid shipping label from Shein. If you are returning multiple items, choose which items you want to return by clicking the checkbox beside each item. Print the return label and attach it to your package. |
| 5 | Return the item to the nearest USPS location. |
| 6 | You will receive a refund to your original payment method once the item has been received and processed by Shein. |
Partial Order Cancellation
If you only want to cancel a portion of your order, you can do so through the Shein app or website. Here’s how:
- Log in to your Shein account and go to “My Orders”.
- Find the order you want to cancel and click on “View Details”.
- Click on the “Cancel Items” button.
- Select the items you want to cancel and click on “Confirm”.
- Shein will process your request and send you a confirmation via email or text message. Note that partial order cancellations may take longer to process than full order cancellations.
Here’s a table summarizing the key steps for partial order cancellation:
| Step | Action |
|---|---|
| 1 | Log in to your Shein account and go to “My Orders”. |
| 2 | Find the order you want to cancel and click on “View Details”. |
| 3 | Click on the “Cancel Items” button. |
| 4 | Select the items you want to cancel and click on “Confirm”. |
| 5 | Shein will process your request and send you a confirmation via email or text message. Note that partial order cancellations may take longer to process than full order cancellations. |
Timeline and Processing Fees
Timeline
The timeline for canceling a Shein order depends on the order’s status:
- Unprocessed Orders: You can cancel unprocessed orders without penalty within 30 minutes of placing the order.
- Partially Processed Orders: Orders that have begun processing can be canceled, but a processing fee of $7.99 will be applied.
- Shipped Orders: Shipped orders cannot be canceled, but you can initiate a return process once the package arrives.
Processing Fees
If you cancel a partially processed order, Shein will charge a processing fee of $7.99. This fee is non-refundable.
Additional Information:
- The processing fee may be waived if the order was canceled due to an error on Shein’s part.
- The processing fee will be deducted from the refund amount when you return the canceled items.
- You may also be responsible for return shipping costs, unless the return is due to an error on Shein’s part.
Breakdown of Processing Costs:
| Processing Stage | Processing Fee |
|---|---|
| Unprocessed Order | No Fee |
| Partially Processed Order | $7.99 |
| Shipped Order | Not Applicable |
Exceptions and Restrictions
In general, order cancellations and modifications are not permitted once an order has been placed and payment has been received. However, there are certain exceptions and restrictions that may apply:
1. Order Not Yet Processed: Orders that have not yet entered the processing stage may be eligible for cancellation. Contact Shein customer service as soon as possible to request cancellation before the order is processed.
2. Items Not Eligible for Cancellation: Certain items, such as personalized items, gift cards, and items purchased on sale, may not be eligible for cancellation.
3. Payment Not Yet Processed: Orders for which payment has not yet been processed can be canceled online through the Shein app or website.
4. Multiple Payment Methods: Orders paid for using multiple payment methods may be partially canceled. Only the items paid for using the canceled method will be removed from the order.
5. Partial Cancelation: Partial cancelation is not available for orders paid for using a single payment method. The entire order must be canceled.
6. Order Already Dispatched: Orders that have already been dispatched from Shein’s warehouse cannot be canceled. Contact Shein customer service for assistance in returning the items.
7. Special Promotions and Events: Orders placed during special promotions or events, such as Cyber Week or Black Friday, may have specific cancellation policies. Consult the terms and conditions of the promotion for details.
It is important to note that these exceptions and restrictions are subject to change. Always refer to Shein’s website or contact customer service for the most up-to-date information.
Contacting Shein Customer Service
To cancel a Shein order, you can reach out to Shein customer support through the following channels:
- Live Chat: Available 24/7 on Shein’s website. Click on the “Contact Us” tab at the bottom of the page and select “Live Chat.”
- Email: Send an email to service@shein.com, providing your order number and the reason for cancellation.
- Phone: Call Shein customer support at +1 (800) 945-4514 (Monday-Friday, 9 AM-5 PM PST)
- Social Media: Contact Shein through social media platforms such as Facebook, Twitter, or Instagram.
When contacting customer support, please have your order number ready and be prepared to provide a reason for cancellation. Specify if you would prefer a refund or exchange.
Cancelling an Order through Shein’s App
You can also cancel an order through the Shein app:
- Open the Shein app and log in.
- Go to “My Orders” and select the order you want to cancel.
- Tap on “Cancel Order.”
- Provide a reason for cancellation and confirm your action.
Cancellation Policy
Shein allows orders to be cancelled within 24 hours of placing the order, provided that the order has not yet been processed or shipped. If the order has already been processed or shipped, you will not be able to cancel it.
| Cancellation Timeframe | Refund |
|---|---|
| Within 24 hours of placing the order | Full refund |
| After 24 hours of placing the order | No refund |
Tips for Successful Order Cancellation
To ensure a seamless order cancellation process, consider the following tips:
1. Contact Customer Service Promptly
Reach out to Shein’s customer service team as soon as possible to request order cancellation. The sooner you initiate the process, the higher the chances of successful cancellation.
2. Provide Order Number
When contacting customer service, have your order number readily available to identify the order you wish to cancel.
3. Check Order Status
Before initiating the cancellation process, check the status of your order to ensure it has not already been shipped.
4. Provide Reason (Optional)
Although not mandatory, providing a reason for cancellation can help Shein improve their services.
5. Confirm Cancellation
Once you have requested order cancellation, Shein will send a confirmation email. Check your inbox and spam folder for this email.
6. Track Status Regularly
Keep track of the cancellation process by periodically checking your email or contacting customer service for updates.
7. Be Patient
Order cancellation may take some time to process. Be patient and allow Shein sufficient time to complete the request.
8. Refund Processing
If the cancellation is successful, Shein will process a refund to the original payment method used for the purchase.
9. Exceptions and Considerations
Shein may not be able to cancel orders that have already been shipped, partially shipped, or have exceeded the cancellation window. Additionally, certain items may have specific cancellation policies (e.g., customized or perishable items). Refer to Shein’s cancellation policy for further details.
| Item | Cancellation Eligibility |
|---|---|
| Shipped Orders | Not eligible |
| Partially Shipped Orders | Eligible for remaining items |
| Customized Items | Subject to specific policy |
| Perishable Items | Not eligible |
Canceling A Shein Order
To cancel a Shein order, follow these steps:
1. Sign in to your Shein account.
2. Go to “My Orders”.
3. Find the order you want to cancel and click “Cancel”.
4. Select a reason for cancellation.
5. Click “Confirm”.
Frequently Asked Questions (FAQs)
Can I cancel an order after it has been shipped?
No, you cannot cancel an order after it has been shipped.
What happens if I cancel an order?
If you cancel an order, the amount paid will be refunded to your original payment method. It may take several days for the refund to appear in your account.
Can I cancel an item from an order?
Yes, you can cancel an item from an order as long as the order has not been shipped. To do this, follow the steps above.
How long does it take for an order to be canceled?
Orders are typically canceled within 24 hours of receiving the cancellation request.
Can I get a refund if I cancel my order?
Yes, you will get a refund if you cancel your order. The refund will be processed to your original payment method.
What if I change my mind and want to keep the order?
Once an order has been canceled, it cannot be reinstated. You will need to place a new order.
How do I contact Shein customer service?
You can contact Shein customer service by email, live chat, or phone. The contact information is available on the Shein website.
What is Shein’s cancellation policy?
Shein’s cancellation policy states that orders can be canceled within 24 hours of being placed. Orders that have been shipped cannot be canceled.
Can I cancel an order using the Shein app?
Yes, you can cancel an order using the Shein app. To do this, open the app and go to “My Orders”. Find the order you want to cancel and tap “Cancel”.
What should I do if I have any problems canceling my order?
If you have any problems canceling your order, contact Shein customer service for assistance.
How To Cancel A Shein Order
If you need to cancel a Shein order, you can do so by following these steps:
- Log in to your Shein account.
- Click on the “My Orders” tab.
- Find the order you want to cancel and click on the “Cancel Order” button.
- Select the reason for cancellation and click on the “Confirm Cancellation” button.
Your order will be canceled and you will receive a refund for the amount of the purchase.
People Also Ask About How To Cancel A Shein Order
Can I cancel my Shein order after it has been shipped?
No, you cannot cancel your Shein order after it has been shipped.
How long does it take for a Shein order to be canceled?
Shein orders are typically canceled within 24 hours of being placed.
Will I get a refund if I cancel my Shein order?
Yes, you will get a refund for the amount of the purchase if you cancel your Shein order.
